Telecom network and service assurance for efficient NOC/SOC operations

Establish umbrella monitoring for fixed core, transport, access networks, mobile networks, and service platforms. Manage B2B service quality and assurance processes from the NOC and SOC.


UMBOSS addresses these challenges of converged telecoms

Silo organization and disjoined domains


Multiple domains with multiple NMSs and element managers, with no combined health and performance dashboards.

Multi-vendor environment


Numerous equipment and service platform vendors with individual management systems require manual coordination.

Need to refocus from resource to service


Engineers are focused on network and service platforms, while the market demands a service-focused approach.

Ensure high accuracy of resource inventory data


Your resource inventory is available, but it’s uncertain if the data is correct and up to date. Reconciling inventory data with real-world data is a priority.

High stress levels in the NOC and SOC


NOC and SOC engineers struggle with tackling the simplest and most difficult tasks manually – lack of automation.

SLAs jeopardized


Inadequate response and repair times put your service SLAs into jeopardy. Mechanisms to track and manage SLOs are a must.


UMBOSS is a telco-grade solution for assurance challenges

Umbrella resource assurance

Unified management of consolidated and contextualized network and platforms health data help reduce time to respond to issues, resolve issues more quickly, improve overall uptime and performance of the whole network.

Umbrella B2B service assurance

B2B services quality is improved, issues fixed more quickly, SOC processes improved. Satisfaction of customers is higher resulting in less churn and more up-sell, x-sell and acquisitions.

Autonomous assurance ops

Autonomous remediation is made possible resulting in shorter outages of network and services and improved satisfaction of all customers and telecom’s engineers.

UMBOSS Brochure

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What our
clients say

The excellence of the data center and corporate communication services we provide is of paramount importance. With UMBOSS, we have consolidated and streamlined our assurance processes, both in the core and access network, as well as in the data center.

Vladimir Olujić

CTO Databox

Making sure that our manufacturing processes run smoothly is a critical aspect of our daily operations. UMBOSS provides us with an umbrella view of our network and IT infrastructure’s health and allows us to react promptly and assure that all IT services work well.

Zoran Ljubić

IT Director, NEXE Grupa

Our B2B customers are a key focus area within our telecom. Assuring the technical excellence of the services we provide is a distinguishing factor for us. UMBOSS is the key technical component that helps us achieve our goals.

Mario Klarić

Head of Operations Support Systems at A1 Hrvatska d.o.o.

Interested in discovering more?

You can read all you want about UMBOSS, but the best way is to experience it through a demo.