UMBOSS modules

Service Inventory

Umbrella service assurance backed with TM Forum-aligned mapping of products, service orders, customer-facing services, resource-facing services, and resources themselves. All catalog driven.

Who is using which service? Who is impacted when something goes wrong?

Regardless of the infrastructure you manage, you always provide services to your customers. Understanding which customers use which services and what resources are utilized is key to determining the quality and impact of faults and performance degradations in the infrastructure.

Not service-focused yet?

01

Regardless of your industry, service-focused assurance takes precedence over resource assurance. Your customers, both internal and external, come first!

What services are provided to our customers?

02

Mapping services to customers and the products they use, as well as the orders they have created, constitutes the first step in service assurance.

What resources are used to provide which service?

03

Mapping services to resources brings you to the point of understanding how issues in your ICT infrastructure impact services.

No definition of products and services?

04

Without a proper product and service catalog, the mapping of services to resources can become inconsistent or even chaotic.

Can’t calculate service impact?

05

Only with the right mapping of resources to services and customers can you determine the impact of infrastructure faults on services and customers.

Our solution

Service Inventory to the rescue

01

TM Forum-aligned service inventory

Service Inventory (SI) has implemented a TM Forum-compliant data structure that maps customer-facing services (CFS) to resource-facing services (RFS), resources, products, service orders, and customers. The record structure is enforced by product and service definitions obtained from external product and service catalogs.

02

Integration with catalogs

UMBOSS SI consumes product and service definitions from external sources using a REST API interface. Integration adapters for any third-party product and service catalog can be easily created, while integration with FNT Service Planet is already available out-of-the-box.

03

Data visualization

Service inventory data is displayed both in its administrative GUI as well as in the UMBOSS Portal. The GUI displays service orders with associated service order items and product offerings, CFSs and RFS, their statuses and other data in tabular and graphical form.

04

Integration with Service Order Management

Service orders can be received from an external Service Order Management System (SOM) or can even involve manual data input in cases where SOM does not exist or when SI is used in enterprise IT environments.

05

Fully embedded in the UMBOSS Portal

The UMBOSS Portal shows service data related to customers, locations, resources, and alarms. SOC engineers quickly access customer data, orders, statuses, and understand resource-service associations. Importantly, service impact analysis automatically identifies affected customers and services during resource faults.

06

Foundation for UMBOSS SQM

Service assurance in UMBOSS primarily relies on Service Quality Management (SQM), which, in turn, depends on SI to understand the association of health and performance data with specific services and their respective resources.

Slika

Key benefits of the Service Inventory module

Evolution to service focus

Shifting from resource-centric monitoring to prioritizing customers and services, recognizing their fundamental importance. Now, they receive the attention they deserve.

Foundation of service assurance

With the support of SI and SQM, you are provided with the foundation to establish service assurance processes, as opposed to resource assurance processes.

Service Operations Center instead of NOC

Your Network Operations Center (NOC) can now focus on assuring your digital infrastructure, while your Service Operations Centers (SOC) concentrate on customers and services.

Interaction with fulfillment

SI's integration with Service Order Management (SOM) finally establishes the crucial link between providing the service and ensuring its smooth operation.

Telecom B2B customer satisfaction improved

When a technical complaint from a B2B customer finally reaches the SOC, the issue is easily isolated and resolved, significantly improving customer satisfaction.

Better support to telecom sales organization

Since engineers have all customer and service data at their fingertips, the interaction with B2B sales and the provided support significantly improves.

What our
clients say

The excellence of the data center and corporate communication services we provide is of paramount importance. With UMBOSS, we have consolidated and streamlined our assurance processes, both in the core and access network, as well as in the data center.

Vladimir Olujić

CTO Databox

Making sure that our manufacturing processes run smoothly is a critical aspect of our daily operations. UMBOSS provides us with an umbrella view of our network and IT infrastructure’s health and allows us to react promptly and assure that all IT services work well.

Zoran Ljubić

IT Director, NEXE Grupa

Our B2B customers are a key focus area within our telecom. Assuring the technical excellence of the services we provide is a distinguishing factor for us. UMBOSS is the key technical component that helps us achieve our goals.

Mario Klarić

Head of Operations Support Systems at A1 Hrvatska d.o.o.

Our partners

Partnerships that continuously create new value for end customers.

  • Slika
  • Slika
  • Slika
  • Slika
  • Slika
  • Slika

Interested in discovering more?

You can read all you want about UMBOSS, but the best way is to experience it through a demo.

Slika