UMBOSS modules

Address Book

Store information on customers, locations, and contacts.

Don’t have a register of customers, locations, and contacts? Hmm…

Assurance processes inevitably demand on-site intervention, reaching out to the appropriate individuals, and communicating the issues to customers. Without access to the correct data, these tasks become overwhelming.

Don't know the location of your devices?


Understanding where the faulty device is located is the key to organizing field intervention quickly.

Which customer is configured on what device?


Informing your customers that something is wrong with their service really improves their confidence in your support.

Whom do I call when something goes wrong?


Knowing who can manage the issue at a location or with a faulty device immediately when you need it is the key!

Who is your contact in the morning and in the evening?


Having contacts for different periods of the day or week, and for various purposes, is quite important.

To what segments do your customers belong?


The way you approach residential, large corporate, small and medium businesses, and other types of customers is very important.

What is the type of this location?


Is this location a base station, point of presence, FTTx concentration point, or data center rack? This is the key ingredient to help manage issues effectively.

Our solution

Your locations, contacts, and customers – all in one place


Locations with all necessary details

Location is described with base parameters such as name, address, and geographic location for use on Google Maps or any other GIS. The location is assigned with a customer, service level type, and contacts. The data can be imported, exported, or synchronized with an external data source.


Contacts at locations

A contact can be assigned to a customer and a number of locations. For each contact, one can pinpoint time periods of availability. The data can be imported, exported, or synchronized with an external data source.


Customer registry

Customers are described by their names, VAT numbers, emails, contact phone numbers, status, segment, and even account manager data. Custom data can be added if needed for your particular case. The data can be imported, exported, or synchronized with an external data source.


Service level objectives for locations

UMBOSS documents the location-specific SLA type described by SLA periods, associated parameters, and priorities.


Settings and field customizations

One can easily define all customer segments, customer statuses, location types, as well as SLA types. The default set of parameters can be extended with custom parameters.


Key benefits of the Address Book module

All locations are known

With UMBOSS Address Book all location details of your ICT are in one place and UMBOSS is aware of spatial aspects of your assurance processes.

All contacts in one place

When contacts are associated with customers and locations, operational execution of assurance processes becomes much easier.

The customer comes first

Customers and their satisfaction is a top priority. Communication with affected customers and operational reporting excels.

Assurance aware of context

With locations, contacts, and customer data, all assurance processes are enriched, and the provided context allows for smooth operations.

Geographic visibility

Easily visualize the network in the form of geographical topologies and heatmaps with geocoded locations known to UMBOSS.

What our
clients say

The excellence of the data center and corporate communication services we provide is of paramount importance. With UMBOSS, we have consolidated and streamlined our assurance processes, both in the core and access network, as well as in the data center.

Vladimir Olujić

CTO Databox

Our B2B customers are a key focus area within our telecom. Assuring the technical excellence of the services we provide is a distinguishing factor for us. UMBOSS is the key technical component that helps us achieve our goals.

Mario Klarić

Head of Operations Support Systems at A1 Hrvatska d.o.o.

Making sure that our manufacturing processes run smoothly is a critical aspect of our daily operations. UMBOSS provides us with an umbrella view of our network and IT infrastructure’s health and allows us to react promptly and assure that all IT services work well.

Zoran Ljubić

IT Director, NEXE Grupa

Our partners

Partnerships that continuously create new value for end customers.

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Interested in discovering more?

You can read all you want about UMBOSS, but the best way is to experience it through a demo.