Address Book
Store information on customers, locations, and contacts.
Don’t have a register of customers, locations, and contacts? Hmm…
Assurance processes inevitably demand on-site intervention, reaching out to the appropriate individuals, and communicating the issues to customers. Without access to the correct data, these tasks become overwhelming.
Understanding where the faulty device is located is the key to organizing field intervention quickly.
Informing your customers that something is wrong with their service really improves their confidence in your support.
Knowing who can manage the issue at a location or with a faulty device immediately when you need it is the key!
Having contacts for different periods of the day or week, and for various purposes, is quite important.
The way you approach residential, large corporate, small and medium businesses, and other types of customers is very important.
Is this location a base station, point of presence, FTTx concentration point, or data center rack? This is the key ingredient to help manage issues effectively.
Your locations, contacts, and customers – all in one place
Location is described with base parameters such as name, address, and geographic location for use on Google Maps or any other GIS. The location is assigned with a customer, service level type, and contacts. The data can be imported, exported, or synchronized with an external data source.
A contact can be assigned to a customer and a number of locations. For each contact, one can pinpoint time periods of availability. The data can be imported, exported, or synchronized with an external data source.
Customers are described by their names, VAT numbers, emails, contact phone numbers, status, segment, and even account manager data. Custom data can be added if needed for your particular case. The data can be imported, exported, or synchronized with an external data source.
UMBOSS documents the location-specific SLA type described by SLA periods, associated parameters, and priorities.
One can easily define all customer segments, customer statuses, location types, as well as SLA types. The default set of parameters can be extended with custom parameters.
Key benefits of the Address Book module
With UMBOSS Address Book all location details of your ICT are in one place and UMBOSS is aware of spatial aspects of your assurance processes.
When contacts are associated with customers and locations, operational execution of assurance processes becomes much easier.
Customers and their satisfaction is a top priority. Communication with affected customers and operational reporting excels.
With locations, contacts, and customer data, all assurance processes are enriched, and the provided context allows for smooth operations.
Easily visualize the network in the form of geographical topologies and heatmaps with geocoded locations known to UMBOSS.
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Interested in discovering more?
You can read all you want about UMBOSS, but the best way is to experience it through a demo.
